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CANCELLATION INSTRUCTIONS


  • Right to cancellation

    You have the right to cancel this contract without giving a reason within fourteen days. The cancellation period is fourteen days from the day upon which you or a third party nominated by you, who is not the carrier, took possession of the last delivery. In order to exercise your right of cancellation, you must contact us and inform us by means of a clear statement (e.g. as a letter consigned by post, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form, although this is not mandatory. To meet the cancellation deadline it is sufficient to notify us that you intend to exercise your right to cancel before the cancellation deadline.


  • Consequences of cancellation

    If you cancel this contract, we must refund you all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery than the most reasonable standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we received the product. For this repayment we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; on no account will you be charged fees due to this repayment. We can refuse the repayment until we have received the goods. You must return or hand over the goods promptly and in any event not later than fourteen days from the date on which you notify us of any cancellation of this contract. We will send you a returns slip by email. You have complied with the time period if you send the goods before expiry of the fourteen day period. You only need to pay for any diminished value of the goods if such loss in value is due to handling of the goods which was not part of a necessary examination to ascertain the nature, characteristics and functioning of the goods.